Terms and Conditions

Welcome to seNew.com!  The services and products we provide must comply with the following terms and conditions.  By using this website, you agree to be bound by these terms and conditions.  Please read them carefully as they contain important rules regarding your use of the website, including agreements to reach binding arbitration to resolve any disputes between us.  This website is owned and operated by Senew.com (“seNew.com”).

I. Privacy

Please review our Privacy Policy  to understand our privacy practices.

II. Terms of Use

Permission and Website Access

We grant you limited, revocable permissions to access and personally use the site as our customers.  However, you are not permitted to:

  1. Copy, reproduce, reproduce, sell or otherwise make use of any product images, product listings, product descriptions, prices, page layouts, page designs, trade dress, trademarks, logos or other content of the Website or any commercial advertisement (“Site Content”) Purpose, unless explicitly stated;
  2. Use robots, spiders or data mining or extraction tools or processes to monitor, extract or copy website content (except for the operation or use of Internet “search engines”, counters or similar technologies);
  3. Use any meta tag, search term, key term, etc. that contains the website name or trademark used on the website;
  4. Engage in any activity that interferes with the website or other users’ ability to use the website;
  5. Modify, create derivative works, reverse engineer, decompile or disassemble any technology used to provide the website and services provided on the website; or
  6. Assist or encourage any third party to engage in any activity prohibited by these Terms of Use.

The use of website or any website contents without the express authorization herein is prohibited and the permissions granted here is immediately terminated.

Electronic Communications

You agree to receive our communications via email.  You agree that all agreements, notices, disclosures, and other communications we provide to you via an email comply with any legal requirements in writing.

If you choose to receive SMS (text messages) from Senew.com (when available) or use a mobile application, the following additional terms and conditions (“Mobile Terms”) also apply to you.  Your access to the website through a mobile device or use of a mobile application confirms your agreement to these mobile terms and the remaining terms and conditions.

By opting in, you agree to receive promotional SMS text messages on your mobile device. No consent is required to purchase any goods or services from Senew.com. By agreeing to receive SMS messages from Senew.com, you certify that you are over 18 years old and (a) you are a mobile account holder, or (b) you have permission from the account holder to register the designated mobile phone number and can incur any mobile message or data charges. You agree to assume full responsibility for all messaging and data charges incurred when using a mobile device to access the Website or using a mobile application. All such fees are charged and paid to you by your mobile service provider. Contact your participating mobile service provider for pricing plans, participation status and details. You understand that wireless services provided by Wi-Fi or participating mobile service providers may not always be available in all regions and may be subject to product, software, coverage or other service changes by your mobile service provider influences. Depending on the type of mobile device on which the mobile application is installed and used, other terms and conditions may apply to your use of the mobile application. You can choose not to receive text messages at any time.

Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and restricting access to your computer, and you agree to accept responsibility for all activities performed using your account or password.  We reserve the right at our sole discretion to refuse service, terminate accounts, delete or edit content, or cancel orders.

Copyright

All website content is our property or the property of our content suppliers which is protected by international copyright laws.  The purchase of any product does not provide the buyer with any copyright or other intellectual property rights in the product. Use of all website content that is not our property without permission. The arrangement and compilation of all website content is our exclusive property and is protected by international copyright laws. All software used on the website is the property of us or our software vendors and is protected by international copyright laws.

Trademarks

Certain graphics, logos, page titles, button icons, scripts and service names are trademarks, service marks or trade dresses of our company or affiliates.  Our trademarks and trade dress may not be used for any commercial or other purpose without our prior written permission.  All other trademarks and service marks displayed on the website that are not owned by Senew.com or our affiliates are the property of their respective owners and may not be used or used without prior written permission.

Copyright & Trademark Compliance; Complaints

We respect the intellectual property rights of others.  If you believe that your work has been copied or used on a website in a manner that constitutes copyright or trademark infringement, please notify us by following the procedure described immediately below. We will not copy or manufacture the products available on our site except in limited circumstances under a license agreement, but instead purchase or license products from third-party vendors who have indicated to us that they have sufficient rights allow us to display and sell products on the website. Upon receipt of any bona fide infringement claim, or upon learning of any other actual or alleged infringement, we will remove such actual or suspected infringing product from the site and / or stop selling the product) pending our investigation.

Notifications and Procedures for Copyright / Trademark Infringement Claims

If you believe that your work has been copied, distributed, or used on the website in a manner that constitutes copyright or trademark infringement, please complete the Notice of Claim Infringement Form, sign and submit the form to

seNew.com

Attention: Legal Department

18505 Gale Ave

City of Industry, CA 91748

Statement on Human Trafficking and Slavery

We are part of the global community and supply chain. We choose suppliers and work hard to ensure that workers in this country and abroad that make up our supply chain are protected. We will not tolerate supplier involvement in human trafficking and slavery, including sweatshops and forced or child labor. We obtain contractual representatives from our suppliers for contract compliance and have the right to decide at our discretion whether to consult their practices.

Notice to California Residents

Some of our products (such as wooden frames and Senew ™ products) are made from composite wood products, such as particle board and medium density fiberboard (MDF). These wooden parts have been tested for safety in accordance with California Composite Wood Products Airborne Toxic Control Measure (ATCM).  Our products meet applicable Phase II formaldehyde emission standards.

Reviews, comments, newsletters and more

Visitors may post or submit comments, comments, suggestions, communications and other information through our website, email, or through one of our website operating partners or social media channels. You agree not to submit, transmit or otherwise provide

  1. any content that is illegal, harmful, obscene, hateful, threatening, abusive, defamatory, harassing, defamatory, violating the privacy of others, or otherwise offensive,
  2. infringe the intellectual property rights of any party,
  3. contain chain letters or constitute any form of business invitation, political activity, mass mailing, “spam” or software virus.

You may not use false email addresses or otherwise provide information that would mislead such content sources.  Although we do not regularly review your submissions, we reserve the right to edit or delete any content we object to for any reason.  You represent and warrant that you have all necessary rights to use the Content you submit and that using such content does not violate accepted standards of etiquette.  You agree to defend any and all claims arising out of or in connection with any content you submit, to indemnify us and to protect us from harm.  By submitting content, you automatically grant us or warrant that the owner of such content has explicitly granted us royalty-free, permanent, irrevocable, global, unlimited, non-exclusive rights and licenses to use, copy, create derivative works, Modify, post, edit, translate, distribute, execute and display your username or content (in any media, form, format, manner or forum known now or later developed) without compensation to you.  We are not responsible for any content posted by website visitors.

Photos to Art Terms of Use

Users of our Photos to Art services and products must review and understand our Photos to Art Terms of Use.

Frame Your Art Terms of Use

Users of our Frame Your Art mail-in services and products must review and understand our Frame Your Art Terms of Use.

Use of My Gallery

By default, any third party who has access to your email address can access and purchase any products you add to My Gallery, including images that you upload through Photos to Art.  You can click “Edit Settings” in a specific gallery at any time to change the settings in one or more galleries to private.

Use of Recommendation Services

We provide certain services to website users, which involve using pictures of our products. These services include, but are not limited to, our “tell a friend”, “blog this” and “send electronic card” services.  Product images provided through these services are protected by international copyright laws and may not be used for any other purpose.  Users of these services must not:

  1. change, modify, or manipulate any product images;
  2. use product images in any form other than the one we provide;
  3. copy unexpected product images by using this service;
  4. Remove any code or identification information from the product image;
  5. disable links related to any product image, or make the image eventually link to a destination other than our website.

 

Suggestions and Ideas

Visitors can submit suggestions, ideas or questions to questions@seNew.com.  By doing so, visitors acknowledge that we will be free to use, disclose, copy, modify, license, transfer and utilize any suggestions or ideas in any way.

Third Party Links and/or Services

This website may contain links to third parties or services provided by third parties that are not under the control of seNew.com (“Third Party Services”).  Any such third-party services are provided solely for your convenience and at your own risk.  Any questions about such third-party services should be directed to specific external services.

Limitation of Liability

We do not take any responsibility for the website, its servers or emails sent from the website without viruses or other harmful components.  We are not responsible for any form of damage caused by the use of this website, including but not limited to direct, indirect, incidental, punitive or consequential damages. Some laws do not allow restrictions to be included in this clause. If these laws apply, some or all of the above limitations may not apply to you, and you may have other rights.

III. Terms of Sale

These Terms of Sale apply to all offers from seNew.com, all purchases and orders you make, and all agreements between us in relation to the products and services offered on seNew.com.

Return Rights

We are committed to providing quality products and your satisfaction is 100% guaranteed.

If for any reason you are not completely satisfied with the item you have purchased, you can return it within 30 days of receiving the item and receive a free replacement or a full refund of the product price.  Freight charges shall not be refunded.

If the order you received is not satisfactory, we will provide a convenient “return” option. Just take a digital photo of the item and its shipping container, attach it to an email, and send it to returns@seNew.com.  Please include in the body of the email: your order number, shipping ID or product number, a brief description of the reason for the return, and let us know if you want to replace or refund it.  Your request will be processed within 48 hours and you will receive an email informing you that the replacement product is in production or a refund is being processed.

To return your item(s), package them in the original tube or box and include a complete Return Instructions Form, which you can find on the back of the packing slip that came with your order.  Be sure to specify the reason for the return and the action you want us to take: a replacement or refund.  We strongly recommend that you return items through a traceable method.

Pricing

Although the product price is displayed on the website, we cannot confirm the price of the product until you order it.  Although we have tried our best, a small number of items displayed on the website may be priced incorrectly due to price changes implemented when you visit the website or before and after.  However, we will not deduct the charge from your credit card until your order has entered the shipping process. If the correct price of an item is higher than our stated price, then your only option is to cancel the order.

Acceptance of Order

We reserve the right to refuse or cancel any order.  In this case, your sole recourse shall be the return of amounts paid by you related to such order (if any).

Sales Tax

Items shipped to Alabama, California, Colorado, Connecticut, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New York, North Carolina, North Dakota, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Vermont, Washington, Wisconsin and Ohio shall all be subject to sales tax. There is no sales tax on gift certificate purchases; however, taxes may apply on products paid for with gift certificates.

Product Descriptions

We try to describe the products we offer as accurately as possible.  However, we do not guarantee that the product description or other content of the website is 100% accurate, complete, reliable, current or error-free.  If the product we provide does not match the product you purchased, your only remedy is to return the product in an unused condition for eligible replacement, refund or credit.

Disclaimer

We are not liable for any financial damage (including but not limited to the cost of any replacement purchase) that may occur because of non-timely arrival or any lack of availability or conformity of the product.

IV.Disputes

Any disputes or claims related to your use of seNew.com, purchase of goods from seNew.com, or sale of any products or services sold or distributed by seNew.com shall be resolved through binding arbitration and not in court solve.  However, if your appeal is eligible, you can appeal it in the Small Claims Court.  The Federal Arbitration Act and the Federal Arbitration Act apply to this Agreement.

There are no judges or juries in the arbitration, and the court’s review of arbitral awards is limited. However, the arbitrator can personally determine the same damages and remedies as the courts (including injunctive and declarative remedies or statutory damages) and must comply with the provisions of these Terms of Sale as the courts do.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to seNew.com’s Registered Agent/Legal Department, located at 17800 Castleton St, Suite 600, City of Industry, CA 91748.  The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA’s Consumer Arbitration Rules. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879.  Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules.  We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, Senew.com and Allposters.com will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.

Each of us agrees that any dispute settlement procedure will be conducted on an individual basis only and not on collective, joint or representative action.  We shall waive any right of the jury if a claim is filed in court rather than arbitration for any reason.  We shall also agree that you or we can sue in court to prohibit intellectual property infringement or other abuses.

Applicable law

By placing an order with seNew.com, you agree that the Federal Arbitration Act, applicable federal law and California law (regardless of conflict of laws principles) will govern these terms and conditions and any disputes between you and Senew.com This may happen between.

Severability

If any term or condition herein shall be deemed invalid, invalid or unenforceable for any reason, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining terms or conditions.

Updated: April 1st, 2020